Política de reembolso
30-day returns and exchanges
You may request a return or exchange within 30 days after delivery. Email support@bushavn.com before sending anything back and include your order number, the item you wish to return or exchange, and the reason for the request.
Return condition
The item must be unworn beyond a brief indoor try-on, unwashed, undamaged and returned with its original tags. Items showing wear, odour, washing, alteration or missing tags may not be accepted unless required by applicable law.
Exchanges
Exchanges are subject to stock availability. If the requested colour or size is unavailable, we will offer an alternative or a refund to the original payment method.
Return shipping
For a change-of-mind return or size exchange, the customer is responsible for return shipping and should use a tracked service. If an item is damaged, defective or different from the order, Bushavn will provide an appropriate resolution and cover reasonable return-shipping costs when a return is required.
Wrong, damaged or missing item
Contact us as soon as possible and include your order number plus clear photos of the item and parcel. Keep the original packaging until the request has been reviewed.
Refund timing
Approved refunds are sent to the original payment method after the returned item is received and inspected. Your bank or payment provider may need additional time to post the credit.
Before dispatch
If you need to change or cancel an order, contact us immediately. We cannot guarantee changes after an order has entered processing or been dispatched.
Do not send a return to the company address unless our support team has confirmed it as the correct return destination.